Frequently asked questions
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How do I turn it on?
How do I turn it on?
Plug the cape's USB cable into a power bank, slip the power bank into the inside pocket, then use the round button on the chest to turn it on and switch between the 3 heat levels.
Which power bank do I need?
Which power bank do I need?
Any USB power bank with 5V / 2A (10W) output works. A 10,000 mAh power bank is a good size: it fits in the inside pocket and gives roughly 2-3 hours on the highest setting and longer on the lower ones. You can add ours to your order in the cart.
Is a power bank included?
Is a power bank included?
No, the power bank is sold separately so you can use one you already own. If you need one, add our 10,000 mAh power bank to your order in the cart.
Does it need a wall outlet?
Does it need a wall outlet?
No. It runs from a USB power bank in the inside pocket, so you can wear it on the couch, at your desk, in the stands or on a chilly walk.
Will it fit me?
Will it fit me?
One size fits most adults. It's a loose cape, about 150 x 80 cm (59 x 31.5 in), with a full front zip and plenty of room to move.
Can I wash it?
Can I wash it?
Yes. Unplug the power bank and detach the power button and cable, then machine wash on a gentle cycle and let it air dry completely before plugging it back in.
Can I sleep in it?
Can I sleep in it?
Please don't sleep with the heat switched on. Turn it off and unplug the power bank before you nap or go to bed.
How long does shipping take?
How long does shipping take?
Shipping is free worldwide. Estimated processing time is 2-5 business days and estimated delivery time is 7-14 business days after your order ships. Times may vary, and every package is tracked. See our Shipping Policy.
Can I return it?
Can I return it?
Yes, you have 30 days to return it. If something arrives damaged, email us a photo within 7 days. See our Refund Policy.
How do I contact you?
How do I contact you?
Email contact@cloakly.shop or use our contact form. We reply within 24 hours, Monday to Friday.